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- Last name : ********
- First name : ********
- Phone : +26***********
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- HR, training
- Management
- Marketing, communication
- Services
Professional experience
Experience in the following industries :
- Banking, insurance, finance
- Education, training
- Marketing, communication, media
Professional experience
- Supervisor-Policy administration
- NICO Life Insurance Company
- Since 01.2020
- • Lead client servicing initiatives to ensure high levels of customer satisfaction. • Champions premium collection and risk management, improving customer trust and service reliability. • Implements income reconciliation processes and managed suspense accounts, enhancing financial accuracy. • Conducts team induction, coaching, and performance management to elevate service quality. • Prepares detailed performance reports to identify and address customer service trends and issues.
- Insurance Officer
- NICO Life Insurance Company
- 05.2017 - 12.2019
- • Strengthened customer relationships through effective debt collection, income reconciliation, and query management. • Provided administrative support and client training, contributing to improved customer satisfaction. • Analyzed client trends and feedback to enhance service management and support
- Client Liaison Officer
- Nico Pensions
- 09.2014 - 04.2017
- I was the focal contact officer between Nico Life and its corporate business clients. Championed Pension funds debt collection
Skills
• Customer Service
• Insurance
• Effective Communication
• Excel Training
• Credit Management
• Team Building
• Business Continuity Management
• Leadership Training
• Teaching
• Leadership Skills
• Supervisory skills
Education
Education level : Master
- Malawi Institute of Management
- 09.2019 - 08.2022
- I did a general MBA to widen my knowledge and skills in the financial industry(business). In my course of my school work, i acquired knowledge in different fields i.e finance, marketing, supply chain, leadership, strategic management and business in general.
Master of Business Administration
- Chancellor College-University of Malawi
- 03.2006 - 12.2010
- I was trained as an educator with a vast experience in the education
Bachelors Degree of Education
Key Skills
- Educator
- Insurer
- Customer service specialist
Languages
- English
- Good level
More information
- Availability : in 1 month
- Geographical flexibility : International
- Place of residence : Blantyre
- Accepted employment type : Fixed-term contract - Cooperative Education Program - Part-time work
- Last updated : 13.09.2024
- Total views CV : 22
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