Contact this profile for a recruitment
- Last name : ********
- First name : ********
- Phone : 795*******
- Email : ******@******.***
- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- HR, training
- Marketing, communication
- Secretarial work, assistantship
- Services
Professional experience
Experience in the following industries :
- Airport and shipping services
- Call centers, hotlines
- Government services
- Marketing, communication, media
Professional experience
- CLIENT RELATIONS MANAGER
- MP SHAH HOSPITAL
- Since 10.2023
- As a Customer Experience Coordinator at MP Shah Village Market, serving high-end clients in a corporate setting, I was tasked with delivering an outstanding and smooth service experience throughout the patient journey. My role encompassed client coordination and scheduling, personalized service delivery, communication management, sending appointment reminders, post-discharge follow-up, quality assurance and improvement, administrative support, and team collaboration, all with a focus on personalized attention and maintaining the highest standards of care. I have also served as a Concierge at the hospital’s Wellness Centre and helpdesk, assisting corporate clients during their annual body check-ups with seamless service coordination across departments. My responsibilities included scheduling check-ups, physical and online reviews, and managing communication channels such as emails and reports. I also handled file organization and conducted post-discharge follow-up calls to ensure client satisfaction, using the Q-Pulse system to address any concerns and collaborate with department heads for continuous improvement. Additionally, I performed various administrative tasks as needed.
Skills
Good Communication skills
Education
Education level : Bachelor
- MULTIMEDIA UNIVERSITY
- 09.2018 - 12.2021
COMMUNICATION
- MULTIMEDIA UNIVERSITY OF KENYA
- 05.2018 - 12.2021
- CORPORATE COMMUNICATIONS, PUBLIC AND MEDIA RELATIONS AND BROADCAST JOURNALISM.
CORPORATE COMMUNICATIONS
Key Skills
- Communication
- Customer Marketing
- Corporate Communication
Languages
- English
- Fluent
More information
- Availability : in 1 month
- Geographical flexibility : Aweil - Bentiu - Bor - Juba - Kuajok - Malakal - Rumbek - Torit - Wau - Yambio - International
- Place of residence : Nairobi
- Accepted employment type : Permanent contract - Temporary work - Internship - Part-time work
- Last updated : 07.09.2024
- Total views CV : 41
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